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Originally Posted by buffaloseven
Again, Kobo can be a much more viable option than anywhere in the world that isn't the United States of America. Kobo is a much better option than Amazon even here in Canada.
I think it will all come down to the quality of the store in the long term. Amazon's store is good, but the selection is limited in non-U.S. regions. Kobo's selection is quite good in many non-U.S. regions, but the store...well it could use work.
In a sense, I think it'd be easier for Amazon to expand their international content selection than for Kobo to build a better store (several aspects of coding doesn't seem to be Kobo's strongest suit), but if Kobo was willing to throw a bunch of money at the problem, it could easily be fixed.
But that's all I'll say; I've had my Kobo Glo since October and haven't had a single reason to complian (other than the odd non-critical firmware bug), so I'll show myself out the back door.
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It's basically this bold part. There's also some problems you can run into where just directly throwing money at problems that come up won't work if management doesn't know what they're doing. Throwing more money at some problems can be detrimental as well like Daniel Pink says in his TED talk and in his book
Drive.
The US market is way more important than the Canadian market. California alone has more people than all of Canada. I'm not hating on Canada. There's a greater chance I move to Vancouver in 4-6 years than that I stay here in the US. I also wish Kobo's customer service and management was better because they made an awesome ereader that's half a year ahead of everything else, but poor customer service and lack of availability in US retail stores are big negatives.