Quote:
Originally Posted by DNSB
In some ways, I get a laugh out of the complaints from American purchasers of the Kobo Aura -- Americans are being treated to the second rate customer service that non-Americans have been used to from American firms for decades.
Regards,
David
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If almost half the world lives on $2 or less a day it doesn't mean we should accept lousy customer service from any company here. I can't control what goes on in the rest of the world, but here we have many choices of competent companies that act in an honest manner.
You're experience with slow shipping times is in no way Amazon's fault if they shipped the package in a timely manner. If anything you should be angry with Canada's customs system. I'm still waiting for my Aura to ship after 10 days.
I'm trying to cancel my Kobo order, but they won't even let me do that without a hassle. It has been escalated to tier 2 who don't work until Monday. I'm concerned they won't get back to me until about Thursday and they'll ship the Aura before then. The entire thing is a borderline scam. A company has to be a special kind of incompetent to make people have to wait an unknown amount of time before someone else can get back to them to cancel an order. It's either a dishonest business practice or they're extremely incompetent.
At least the other companies mentioned, both Google and Amazon, are reputable and allow the customer to cancel their order in a timely manner. They also shipped out people's orders on a first come first serve basis. There's already multiple cases of people getting their Auras before other people who ordered on an earlier date. I mean look at terp93 who got two extra Auras because of a mistake with Kobo. They could have shipped those to people who actually needed them.
RE: skydog PW vs Aura price comparison
I bought the PW with case and one day shipping for $110. The PW and Aura are different ereaders, but it's not even about technical comparisons anymore. I'm sick of using a front light ereader. I want to have a backlit one by next Wednesday at the latest. If I bought the PW for $100 and was waiting for it to ship still, but I could have the Aura for $184 by next Wednesday, then I would opt for the Aura.