Quote:
Originally Posted by guitarizt
I can't think of any company I've ever ordered from that has had a worse shipping time or customer service than kobo. Most americans are waiting at least a week to get their item shipped, and it's more than a few screw ups on kobo's part.
I could have sent amazon a first class letter and gotten a pw shipped faster than my kobo with my aura.
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Do you remember how long it took to Amazon to start selling Paperwhite eReaders to Canada?
In the Aura case, there were a lot of pre-orders. I would be disappointed if I got an email with a delivery date and the Aura shows up one week later. But if after my order I don't have any ETA, that's different for me.
Maybe Kobo should have stuck to a Canadian release only at first. Maybe the US partner should have dealt with US orders in a better way. Maybe was a higher success than expected. Maybe... many things actually. And none of them make Kobo a bad company in my book
