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To be fair, is there any other company that has a better shipping infrastructure than Amazon? I mean, they are essentially a shipping company. Before getting into ebooks and even now all they do is ship stuff from one part of the country to another (or around the world to me in Japan). Kobo obviously hasn't got its act together but it will never be even close to Amazon in that regard. I got my Kobo shipped in less than 24 hours but that does not make them a flawless delivery company. Nor does a few screw ups make them hopeless.
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