[93terp]

I started this thread detailing my mind-numbingly awful experience with Kobo's online ordering system & customer service. I mistakenly thought my situation was over after my third order attempt, which was the only successful one I had, or so I thought. How wrong I was! Kobo has managed to sink lower in their incompetence than I could have ever imagined. I wish I was exaggerating!

Tuesday of this week (30 April) I received 2 emails from Kobo that were from my original 2 pre-orders. These were the 2 orders that the Kobo service reps said they had no record of in their order tracking system. So today I get 2 more emails from Kobo with tracking info for these 2 orders!! I have email transcripts of all my chat sessions with Kobo where they assured me that both orders were cancelled using the order #s I had for them!!!

How is it possible that they can be this incompetent??? How is that they even manage to stay in business?? As I'm currently on vacation with family, I have not called Kobo or started an email chat with them on this new screw-up of theirs. I don't have the patience - or desire to ruin this long weekend of R&R - dealing with their morons in customer service. I dread to think how impossibly frustrating the return process is going to be for these 2 orders....