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Canuck, I would be v peed off if I got a similar response from Kobo CS. Luckily I have never had to contact them!!! I have installed the desktop application but I never use it. I do all my updates and syncs via WiFi. Admittedly, I do not have the added complication of newspaper subscriptions because they are not available in my country. If you cancelled your subscription two years ago, that is shocking that Kobo has not updated its records to reflect this.
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