Quote:
Originally Posted by david8866
I ordered on 17th, today KOBO called me. My KOBO saga ended today.
KOBO asked me whether another name was listed under my account? Because I am the only person, KOBO will ship out my order, I should receive it within 5-7 days. The possible credit card thief concerned me, KOBO assured me not to worry, no need to contact my credit card company, and, no explanation. If I ordered another one on-line today, the order should arrive within 5-7 days. My cancellation was not on their computer screen, so I asked the KOBO rep to cancel it for certain.
KOBO had very busy first week when Aura HD came out, now it's back to normal. (My guess, so-called ereader enthusiasts already ordered theirs; others either don't know yet, wait for more reviews, or don't think it worths $40-$50 more.)
My take on the whole thing: KOBO's system messed up, until KOBO can verify the "suspected" situation, my order was not processed. It'd be nice (as a gesture) if KOBO expedite my order, but honestly, 3-5 days of shipping time is not much different from 5-7 days. KOBO didn't cancel my order, maybe they think I'd like to have it even when it's late.
The end.
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I am sorry for your ordeal and feel your frustration -- my experience was very similar. Ordered on 4/16, generic email, no invoice, lost order, could not find a record of it to cancel, etc. But somehow they managed to charge my credit card with no record of my order. (which forced me to submit a dispute with my cc company). I finally gave up with KOBO.
I hope you have a resolution after all the hassle.