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Couple of points... I ordered mine on announcement day, and received it on Saturday, Apr 27, Canadian Post.
The only reason I did not receive any emails from either Kobo or Canada Post was because I (as in me, myself, and...) screwed up typing my own email addy into my order (I ordered from my iPad whilst attempting to man a conference booth with a raging upper respiratory infection. So much for my own quality check...).
I announced to 4 "venues" that I had no info: here, the kobo beta readers group on Google, my friend Ben, who works at Kobo, and the Twitterverse. Within 5 seconds of stating I had a problem, @ KoboHelp was on the case... The guys at the kobo beta readers tried to help, and my friend Ben tried to help, too, but it actually took longer for their emails to come back to me than it did for that one Twitter conversation with @KoboHelp to happen.
Moral of story... Check your typing, and try @KoboHelp before emailing or dialing the phone. I have since been following @KoboHelp, and see in my Twitter time, in that they are very responsive to kobo readers in need.
As for the Kobo Aura itself... Love it. Have already finished 2 books and started on a 3rd since it got here last Saturday. Wish I had a sleepcover, but don't want the added weight of a leather cover (the fitted leather kindle touch cover added a ton of weight to my Kindle touch). May try to jerryrig something or find something over on etsy, instead.
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