Can you imagine how it feels?
Planning everything for a vacation, selecting/downloading/formatting/etc all documents and books you want to take along. Looking forward to a lot of reading and studying on a beach far away.
Then one night, in bed, reading the newspaper on the iLiad, slowly dozing off. Just in time to put the device into it's protective cover and put it away.
The next morning, you step out of bed and ON TOP OF YOUR ILIAD. It doesn't matter how well it is protected, the weight of a grown man is just too much. The result? A cracked display. Obviously my fault, no discussion about that. This small step was gonna cost me big time.
But would iRex be able to fix it in time for me to go on holiday with it? There was awfully little time, so everything had to go perfect...
And it did! My iLiad is fixed and my vacation saved!
iRex Support: Thank you for a job well done!
ps. I am not affiliated in any way to iRex other than having an iLiad.