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Originally Posted by Anniegirl
I had the same issue with my new Kobo Arc. Eventually Kobo Help was able to suggest a solution. I downloaded the Overdrive media app and then had no problems downloading books from other sites or from the public library. It took a number of calls to the Help desk and numerous emails before they were able to provide this solution. Hope this helps.
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I suggest you download another reader such as Aldiko or Mantano where you can read both sideloaded and library books in epub format. They both allow you to enter your ADE (adobe Digital edition) username and password in the settings menu and also allow you to download to the device wirelessly from the library or calibre... As long as you use the correct URL.