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Well the Kobo team seems to care about their customers.
I contacted the Kobo support (both the french one and the "official" canadian one) concerning file formats marked as supported but that wouldn't actually work (text, mobi and html files) on firmware 2.4.x and the last version of the firmware (2.4.x+1) fixed it, though I am not sure I triggered it.
Still, this last version introduced its own bugs, mainly on the games (checks, sudoku, ...) so it seems to me that they release their latest development snapshot as soon as they correct a bug but do not ensure that this snapshot is quite stable and has no regression.
Still, I greatly prefer a team that introduces some regression while trying to please their customers to a team that do not heed them at all. And the side effects will probably decrease as the releases pop up and their software "grows up".
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