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I ordered on 17th morning, directly through KOBO website; beside an email invoice, KOBO's customer service were not able to track it down for a few days.
Finally I have a second order number. The explanation is unpleasant. Whichever system received my order was not directly handled by KOBO. A few days later, KOBO's system began to handle it, so my order number was changed to a different number - at this point, KOBO started to prepare my order. My order was put in the end of the line, even it was placed early. That also explained my card was charged, refunded, then charged again.
It's like the e-commerce 10 years ago. (I'll request a cancellation, and I'll see how it goes.)
Last edited by david8866; 04-25-2013 at 09:37 PM.
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