Thread: Aura HD For U.S. Buyers...
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Old 04-24-2013, 05:48 PM   #67
grooks
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Join Date: Feb 2008
Location: Fort Myers, FL
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Quote:
Originally Posted by drew2720 View Post
No shipping notice yet...ordered on the 16th, charged on the 19th. Charge card has not be credited back as some of the others and is not pending...I've been charged since the 19th and not hearing anything else is really getting on my nerves (guess I'm too use to Amazon's efficiency). I also got two confirmation emails right away and then nothing.

Hopefully, it will just show up but I have my doubts.............
Since your credit card was charged your order should still be 'processing' but not yet shipped. I'm in the same boat as you.

Contacted customer service the other day and finally got an email response this afternoon saying my order is in the system but just hasn't shipped yet.

For those who have not received a shipping notification but the credit card has been charged, there just seems to be a delay in getting the orders shipped.

For those who do not see charges to their credit card, I think something got screwed up in the ordering process and they should call c.s. to make sure the orders are in the system.
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