Quote:
Originally Posted by Skydog
"Liberating" Kobo books isn't the problem, it's their customer service when a book is faulty or cannot be downloaded. Rots of ruck with that. As I and others have posted, Kobo doesn't seem to understand legitimate complaints or is simply reluctant to resolve them. Fighting three or four months for a refund for a blank book, or one that will not download, is unacceptable.
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I had a problem with a book that wouldn't download, but Kobo did give me a credit. I sent them screenshots of the error messages. Still, the back and forth emailing was annoying and went on over a week's time.