Quote:
Originally Posted by david8866
This is getting ridiculous.
I checked my credit card on-line statement today. KOBO credited back the charge. Credit card company said KOBO did it, credit card company has nothing to do with it. (Sometimes credit card companies are more cautious about a foreign purchase, but not this case, not usually about Canada purchase.)
I called KOBO. There was no record of my order. I asked KOBO, should I order another one? No, they will find out for me.
Guess what, I received a new email invoice: amonut $0, no item in the invoice.
This is ridiculous.
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This is very similar to my experience -- except I was forced to hold for nearly half an hour while they "checked." I was charged on the 17th and again after several phone calls. One pending charge was removed and another credited/removed by Kobo. My invoice indicated $0 as well.
I have requested a cancellation of my order and they cannot even accomplish that. A c.s. rep informed me she would "forward my request to another level." Kobo is completely inept and I want nothing further to do with them.