Quote:
Originally Posted by Ken Maltby
The apparent difficulty dealing with Kobo, is no obstacle to my getting a book for my new Aura if/(when?) it gets here. [All thanks to Alf.] Kobo can be as bad an ebook seller as it wishes, just so long as they don't drag down the eReader support dept. with them.
Luck;
Ken
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"Liberating" Kobo books isn't the problem, it's their customer service when a book is faulty or cannot be downloaded. Rots of ruck with that. As I and others have posted, Kobo doesn't seem to understand legitimate complaints or is simply reluctant to resolve them. Fighting three or four months for a refund for a blank book, or one that will not download, is unacceptable.