Quote:
Originally Posted by Pookeysgirl
I had the same issue with a book I bought from them a few months ago. It was an omnibus and contained a completely different series by the same author. It took 2-3 calls, because nobody seemed to understand that the book I bought and the book in the file are 2 different books, before I was able to get a credit (not a refund) added to my account.
Just this week my co-worker purchased a book and it refused to download to her desktop app or Kobo Touch. After 4 phone calls in 6 days it's still not working and they won't refund her money. It's a $16 book. They keep telling her "We're working on fixing the issue" and expect her to wait who knows how many days/months until they fix it instead of giving her a refund so she can purchase another book. She was extremely frustrated by the customer service reps, having to repeat herself several times so they would understand the simple fact that the books won't download to her reader.
I have a Kindle now but will purchase books from Kobo if I find them to be cheaper. At least with Amazon it only takes one click to return a book with a full refund (not a store credit) within 7 days. I don't see why Kobo can't implement this same service. They have one-click buying, they should have one-click returns.
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You will not see prices of Kobo books lower than Amazon -- quite the opposite. And any hardware advances Kobo may make is negated by their inept customer service and buggy firmware.
I canceled my order, or attempted to. One would think a simple phone call, referencing the order number, would be sufficient. Nope. The c.s. rep said she could not cancel my order directly and my request would be forwarded to another level. Unbelievable. I insisted she send a confirmation email of our conversation. I am finished with Kobo.