Thread: Aura HD For U.S. Buyers...
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Old 04-23-2013, 06:07 PM   #35
93terp
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Posts: 868
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Join Date: Sep 2009
Location: Margaritaville
Device: KV, Kobo Forma, Kobo A1LE, KO3, K3
Quote:
Originally Posted by Skydog View Post
My opinion of Kobo has been confirmed -- they are incompetent. I ordered on the 16th, confirmed via email with a pre-charge on the cc. And then they lost my order. NO record of it. Things happen, but the poor handling of such things is inexcusable. I telephoned requesting status and was asked to wait "one minute" and the rep returned 27 minutes later with all the canned talking points. Sorry, blah, blah.

I've had customer service problems with them before (ebooks) but thought I'd give them one more try.

My mistake.

Go Amazon...
Sadly that sounds very reminiscent of my experience...it's definately leaving a bad taste in my mouth...
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