Quote:
Originally Posted by Canuck_in_Japan
I've had to contact Kobo a couple of times and they were helpful. The previous poster is right-almost no one takes to the internet after having a positive experience. They almost always do after a negative one.
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That's a facile (and clichéd) way to discount anecdotal reports. It might even be reasonable, if every person had only one encounter with the customer care department. But I've had half a dozen, and not a single one has been what I would call positive. At best they've been just adequate, at worst shriekingly frustrating.
At this very moment I'm still waiting for a first reply to an report of missing cover art I sent them last Wednesday. Consider it a test. To date: automated acknowledgement, nothing subsequent. (And don't advise me to phone them on this one. I'm not going to recite a Kobo store URL to them over the telephone.)