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Originally Posted by rene233
Ditto on the customer care...terrible. I am still waiting to hear from them on books purchased that disappeared because of a forced restart which popped up on my screen.
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My Touch recently updated its software and subsequently several books disappeared from the e-reader (but not from my Kobo account).
I got a help response to my email within 48hours. As several posters have noted it was a lot of boilerplate stuff but did contain the solution; which I had already done myself. Factory reset. It took a while to resync books from my account but now they stay on the e-reader.
Now, if only I could figure out why the Kobo desktop is glacially slow. Gave up on that one after many email exchanges.
Austin