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I agree with the OP that kobo rocks. I once had problems downloading a book. Even at 11pm their chatservice was on line and helped me to solve the problem. At that time, after half an hour of trying different things, he couldn't find a solution to my problem. He sent my case to a collegue, who fixed it next morning. Very friendly customer service and for me, that's one of the most important things. I don't even care their software is buggy from time to time.
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