Quote:
Originally Posted by samhy
For the first point, it will soon be three weeks and I don't even have received the summary email that was supposed to keep me waiting while the question (which was time sensitive) was forwarded to a higher level  |
So customer care got in touch with me from Canada. They actually sent me the mentioned emails, but I guess my spam filter was too strong for them. Disclaimer: I regularly check the spam folder and there was nothing from Kobo in it.
We sorted things out on the phone and all is fine now, thanks to the very nice person who called me.
Truthfully, I was pissed because of the lack of updates, not because it was taking time. Now that I understand that they've tried to reach me, I don't have any more complaints
By the way, the representative told me she used an Aura HD and found it really great (obviously, she won't say it's bad, but still she seemed genuinely impressed).