Thread: Would Amazon replace a First Gen Fire with bad battery?
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Old 04-18-2013, 08:33 AM   #3
Doc109
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Posts: 25
Karma: 487210
Join Date: Nov 2011
Device: Kindle 3, Kindle Fire, Kindle Fire 2 (non-HD), Kindle Paperwhite
I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!
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