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pl001 is correct. you cant have 3 vertical columns in a group. this may change with the blue update but cant confirm that. for now she'll have to organize in columns with 2 apps side by side i.e. top left>topright> middle left>middle right>bottom left>bottom right or however many rows she has.
of more concern is that you say you cant sign in now. with either account? the live or newly associated email?
and to kept the thread on track i'd understand if you answer in pm.
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