Quote:
Originally Posted by david_e
This is where I stopped reading.
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Thanks for sharing.
Quote:
Originally Posted by david_e
What expectations should one have in alerting a customer service rep that their web store doesn't have something you're seeking?
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I would expect exactly what I would expect from any contact with a customer service rep: for them to read the message, understand what is being communicated, and respond appropriately.
In this case, where the communication was 'book X isn't available through your store although it is everywhere else', an appropriate response might be 'we have a department who handles such issues, and I will pass your message on to them'. Another appropriate (albeit disappointing) response might be 'I'm sorry, but we don't have any mechanism in place to handle such reports so there's nothing we can do'.
'Is there a particular ebook that seems to be causing these issues?' is certainly not an appropriate response, nor is 'what computer and operating system are you using?'.