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I don't say that my mom is representative of the market overall, but I do think she's representative of a segment of it. On a kindle oriented list, I read complaints about how hard calibre is to use all the time. I don't understand that myself (how hard is "add book?" "Send to device?") but there is a certain class of users who love their kindles, use them all the time, and don't back up their books because they can't figure out how, and who find the calibre interface overwhelming.
anecdotes aren't data, of course, but they can indicate a trend.
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