MobileRead Forums - View Single Post - Troubleshooting problem with amazon kindle 4

shaffi · 04-15-2013, 04:07 AM

problem with amazon kindle 4
i am unable to transfer books from computer to kindle using calibre,
i am unable to connect to the computer to charge battery also,

when i connect amazon kindle 4 to the computer,

connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum.

calibre states the following error message:

"Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'"

my Question is ,

how this connection problem be resolved?
do i need to format the kindle 4?
is kindle is infected with virus?
how to format the device main memory?

any answers will be appreciated,
thanks a lot!

04-15-2013, 04:07 AM	#5
shaffi Junior Member Posts: 4 Karma: 10 Join Date: Apr 2013 Device: amazon kindle 4	problem with amazon kindle 4Failed to access files in the main memory of your device. problem with amazon kindle 4 i am unable to transfer books from computer to kindle using calibre, i am unable to connect to the computer to charge battery also, when i connect amazon kindle 4 to the computer, connection constantly hanging between "connected" & "not connected" states every in 2 seconds like pendulum. calibre states the following error message: "Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 2] No such file or directory: 'G:\\driveinfo.calibre'" my Question is , how this connection problem be resolved? do i need to format the kindle 4? is kindle is infected with virus? how to format the device main memory? any answers will be appreciated, thanks a lot!