[babyd]

HI all

I have been having a terrible time with my new 505, I have mentioned this is a couple of threads but wanted some more advice, so thought best to start its own thread....

Brief history......
I use Sony eLibrary to transfer books to my internal memory and a 2gb MS
I have sorted books into genres and sent genre groups to Internal memory and MS.
I have added collection for genres, favourites books. Making sure I only add collections to internal memory for books stored on the internal memory and the same for the MS, there are no collections using books from both memory areas.
I only have ePubs from Waterstones and LRF's made from purchased lit books and converted using either Calibre or Book Designer, the free sony classics and some I created using BD. All are epub or lrf only.
All books are loaded into Calibre to make sure meta-tags are good and then are saved in My Documents (as I like the way Calibre sorts/saves them). Then I load them from there into Sony eLibrary.

Issues:
When opening books they all seem to format first, and again when I change font size (not an issue in itself but a trigger for further problems)
Sometimes these books are fine, then suddenly I encounter problems, never the same book twice and very random.

Initially it would get stuck on a page when I pressed the zoom button, I could go to menu but not be able to change font size or pages, it just stayed stuck. I would go back to menu then back to same book and it was still on same page with no response to zoom or page turns. Turning off via switch did not help, switching off via menu resolved the issue but I lost my collections. This happened about 4 times then it hasn't happened again so far......new problems follow

When pressing zoom to change font size the book formats for ages then the reader will shut off and reset.......usually deleting all my collections with it.

The other issue is bookmarks. I had a book with 6 bookmarks in it and one bookmark for another book. I went into bookmarks and clicked the link to the bookmarked page, I then pressed Mark to delete that bookmark, the unit switches off and resets, this time deleting all my bookmarks.

The reader doesn't always seem to remember the last place in a book either.

These things seem to happen pretty randomly, but only yesterday they happened about 12 times.......I performed a soft reset last night and today it has lost the bookmarks on its own, then it formatted a book and shut down and reset again. So that didn't appear help.

I have tried it with and without the MS and the issues still occur. They occur with my lrf books and the Waterstones ePubs. The books don't appear to be at fault as they will be fine then one will cause the issue then when I try it again it will be fine.

What to try next?

Should I format internal memory via menu, or maybe a hard reset? I have no idea how to do a hard reset so you will have to help there, if possible.

Any ideas?

I do have a replacement on the way, should be here Monday. However, I would still like to resolve this unit in case it is just a software glitch that can be solved............

Apart from this I am loving the Sony, which goes to show how great it is, if I can love it while going through all this it must be good LOL

Edited to add that I also noticed the books format first time they are opened then fine after that (obviously) BUT if the reader is switched off via menu or it resets itself the book will then format again upon opening.......so it doesn't seem to store the info after switch off, only via switch but not menu switch off or reset......(added as extra info might help)