Quote:
Originally Posted by meeera
Has anyone tried to get a warranty repair between 12 and 24 months in Australia for a Kobo e-reader? Anyone currently got a faulty device in that time range since purchase? Check up on your consumer rights.
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My KT (bought at Hardly Normal) came with an explicit 12 months' warranty. HN offered to sell me an extended 3 year warranty for something on the upside of $60, but my experience of extended warranties is that they're a total scam.
(Just one example: The last time I paid for an extended warranty was on a PMP, which turned out to fail within the 12 months and because that model was now discontinued it was replaced by the manufacturer with a newer model. The company that administered the extended warranty, which hadn't even kicked in yet, declared it invalidated because I now had a different model than the one it was bought for, and wouldn't move it over to the new device or give me any kind of refund. Thieves.)
I understand what you're saying, but sadly I don't think you've got any grounds here in Australia for claiming a warranty beyond the 12 months — at least, not that anyone is going to acknowledge.