Quote:
Originally Posted by DiapDealer
That's why you don't bother with the email support and just pick up the phone. That's where people get confused when talking about Amazon's "great customer support:" they're talking about when dealing with a human on the phone. Email support for extremely large entities always sucks... everywhere. That's why you don't use it... anywhere.
Amazon's CS is great = Amazon's phone/human CS is great.
Don't even bother with anything else.
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Perhaps the quality of email support depends on the nature of the problem (technical vs. non-technical).
I have only dealt with Amazon's CS via email or online (to return items) and have never had a problem.
My one experience with Amazon UK's CS was also positive. Earlier this year, one order divided into two shipments never arrived. After waiting well past the estimated arrival date, I sent an email. A replacement order was set up within a few hours.
On the other hand, if I were to have a "technical" problem, such as a problem with a Kindle Reader I think I would probably call. Seems as if that would be faster and more efficient.