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Interesting report.
However when considering what phone to get on a contract about 6 months ago I asked about return rates and was told the Iphone 4, (not sure if the Iphone 5 was available then) had the highest return rate, followed by the Galaxy S3 and the S2 had a really low return rate. The returns were usually due to broken screens.
He could have been lying I guess but I got the cheaper contract for the S2 so if he was trying to con me, you'd think he'd be pushing the more expensive phones.
I should point out I got very chatty with them and I'm pretty technically aware in general, so I didn't come off as an easy target to rip off.
I live in Queensland, Australia.
Either way it's not like I'm a "loyal" Samsung customer or anything like that, it just looked like a decent phone and I had read reviews it was pretty good, so went with the S2.
Whatever the case the OP's original experience varies wildly from my experience, so it's likely both his and my information is highly anecdotal.
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