Quote:
Originally Posted by wizwor
I can't think of any other CS that isn't terrible.
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Logitech has epic customer service. At least, they had a few years back. I called them because the glide pads under my MX700 mouse were wearing down, and the mouse was only 2 years old; they told me they'd fix it as soon as possible by sending some new pads in the mail.
2 days later, I received a package, holding a new MX700, and some pads as a reserve...
In 2010, I called them because the battery in my Harmony One became so big (bloated) that I couldn't get it out. They told me they'd fix it.
They did so by sending me a new Harmony One with their apologies, and a note that I didn't need to send the old one back. "Just disconnect it from your account, connect the new one, and you should be fine."
I didn't; I finally managed to get the battery out by sliding a *very* thin knife under it, then squeezing, and pulling the battery and knife at the same time. A new battery for about €15 fixed the old Harmony One, and I gave it away. It's still in use today. (As well as the new one, which I still use.)