Quote:
Originally Posted by Graham
And in this case, as I suggested above, they take their iPhones to that nearby Apple Store when they have a problem.
You said above that the Apple Store would direct them to the place they bought it, but I'm pretty sure that iPhone users can always go into an Apple Store for support. Isn't that one of the key benefits?
Graham
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They certainly could send it in for repair via that Apple store.
But if they hope for an exchange model (and I guess, most will try that first instead of giving the phone away and wait for repair), they have to go through the place they bought it from.