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Old 04-02-2013, 06:54 AM   #30
DiapDealer
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Posts: 28,762
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Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
Quote:
Originally Posted by JeremyR View Post
Their phone customer support might be great, but their email support is terrible.
That's why you don't bother with the email support and just pick up the phone. That's where people get confused when talking about Amazon's "great customer support:" they're talking about when dealing with a human on the phone. Email support for extremely large entities always sucks... everywhere. That's why you don't use it... anywhere.

Amazon's CS is great = Amazon's phone/human CS is great.

Don't even bother with anything else.
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