[raizscanlon]

My “problem” seems to be the reverse of this in that all my preview files function correctly, but the PURCHASED version does not open in the right spot – but I’m posting here (I know it's old) in the hope someone can help, because Amazon don’t seem to be able to (yet).

Summary:

This applies to 2 books. (The only ones I have in KDP)

• MOBI uploaded to KDP opens at designated page (which is before TOC) and also “Go to beginning” works to go to the same location. Confirmed in previewer (all devices), Kindle For PC and also if I load into “Personal Docs” by emailing the file to both my Paperwhite and iPad.
  
• MOBI Preview file downloaded from the KDP Bookshelf (post Amazon "conversion" process and after uploading the file above) also behaves as expected and identical to above.
  
• I also have PURCHASED versions of both these books to check the final customer experience (and I didn’t do this until recently) and horror of horrors, neither of them open (or “Go to Beginning”) at the correct place – not in Previewer, Kindle For PC or my iPad or Paperwhite.

One of them opens to the first html file after the TOC html file (looking at my epub in Sigil), which happens to be the FIRST item linked in the TOC.

The other opens to the second html file after the TOC html, which is also the FIRST item linked in the TOC.

Both have a Guide entry as follows:

<guide>
<reference href="Text/titlepage.xhtml" title="Cover" type="cover" />
<reference href="Text/Green-Smoothie-Magic-MASTER-XREF-INC-SALADS_split_000.htm" title="Text" type="text" />
<reference href="Text/Green-Smoothie-Magic-MASTER-XREF-INC-SALADS_split_003.htm" title="Table Of Contents" type="toc" />
</guide>

Or;

<guide>
<reference href="Text/titlepage.xhtml" title="Cover" type="cover" />
<reference href="Text/132%20Delicious%20Salads%2C%20Dressings%20And%20Dips%20-%20Raiz%2C%20Gabrielle_split_001.htm" title="Table Of Contents" type="toc" />
<reference href="Text/132%20Delicious%20Salads%2C%20Dressings%20And%20Dips%20-%20Raiz%2C%20Gabrielle_split_000.htm" title="start" type="text" />
</guide>

(horrible urls in that second example, not sure if that makes a difference to this issue though)

So I double-checked everything, reverted to using the “old” convert to Mobi in Calibre, re-uploaded and asked for a forced update of the purchased versions to my devices – still same issue (I cleared all the "last page read" settings before doing this).

In the meantime, I have requested twice that Amazon double-check the opening points/Go To Beginning and told them exactly where they should expect them to open, and they have told me on two occasions that for them, the books are opening as I describe they should (one reply confirming they open before the TOC).

I am happy to send anyone my uploaded Mobi and the purchased Mobi (it’s DRM-free).

Unpacking the purchased azw version using KindleUnpack in Calibre shows the following entry in the OPF (note the 2 x type=”text”, the second one points to the correct anchor, the first points to the “wrong” opening; the devices are using the first obviously):

<guide>
<reference type="text" href="132_ Delicious Salads, Dressings And Dip - Raiz, Gabrielle.html#filepos33050" />
<reference type="toc" title="Table Of Contents" href="132_ Delicious Salads, Dressings And Dip - Raiz, Gabrielle.html#filepos6944" /><reference type="text" title="Text" href="132_ Delicious Salads, Dressings And Dip - Raiz, Gabrielle.html#filepos166" />
</guide>

I just downloaded the Sample file for one of the books and can replicate the wrong behavior.

So as far as I can see, on conversion to azw format to go live in the Kindle Store, Amazon appear to be incorrectly adding another “start” location to the first Nav point after the TOC, when one is already specified.

The fact that the tell me it is working OK for them tells me they must only be testing my uploaded files/preview files. Anyone downloading a sample will see it isn’t correct (both books are designed to open at the first page after the cover).

Any ideas? Have you encountered this issue? How should I raise it to Amazon?

The books in question are here (if you want to test the sample files yourself – or ask me for the full files Preview & Purchased to see the difference)

http://amzn.com/B00952UYLO

http://amzn.com/B00BQTE3PW

Thanks for bearing with the long post ... and tell me if I should make this a new thread elsewhere. I've done lots of reading here and this seemed to be the thread where the experts (on this "start page" issue at least) hung out!

Robert