|
Several years ago, I was trying to search for something on Amazon and due to the way their music search worked, the search results were useless. I emailed back and forth with their customer service people for some time - they kept sending me one boilerplate response after another, none of which related to my question.
I could have understood if whoever I was emailing with had just said, I'm sorry, our search currently does not have the ability to find what you're looking for. But no, they just kept ignoring my question entirely and sending me useless crap responses.
I discovered that Barnes and Noble had a better music search that would find what I was looking for, so I bought the product there. I have never bought anything from Amazon again due to the way they handled my question.
|