I was chatting with customer service few times and they were so great and helpful that I became a regular Amazon international customer since around 8 years back.
On top of that, when I bought my first Kindle (3, Keyboard, WiFi, international) they charged me custom duty fee in advance (according to their policy). The Kindle came to India really fast, I was impressed and then two days later amount of around 5$ got deposited back to my credit card by Amazon.
I got an email saying that the actual fee charged by Indian customs was that much less so Amazon is returning the extra money I paid. I never had such an experience and after that they became my absolute favorite. I bought a Kindle for my husband, PW for me, and two more PWs for my family.
I also keep ordering from them various other things not available in India and I am still a very satisfied customer
