Quote:
Originally Posted by HansTWN
Here in Asia Apple's service stinks to high heavens. 14 month old iphone, Wifi stopped working. "Sorry, we can't repair. You need to pay $300.- to get a new phone --- same old model, of course
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I guess, a lot depends on the legal framework of the respective regions.
In Europe, whether the manufacturer claims 12 months warranty period or not, they have to give 24 months.
If I remember correctly, Apple even had to pay a penalty to European court, as they had been selling extended warranties, although they had to give those additional 12 months anyway - for free.
They -as do the other manufacturers- probably just do the bare minimum. And if this minimum warranty period and such is lower in Asia (don't know though, whether that's the case), they stick to it.
So far, my personal experiences with Amazon and Apple customer service have been extremely good. In the rare occasions, when I needed them, they did help me beyond their legal obligations. Flexible and creative.
I'm very curious about Nokia.
I've got a Nokia Lumia 920 5 weeks ago. Did like it, but only started using it 10 days ago. On Friday, while using it, a vertical display error did appear. Single pixel, all over the entire height of the display.
Saturn Markt -that's the reason why I spoke to the technician on Saturday- pointed towards Nokia. Their DOA-period is 10 days, after that they don't exchange but repair.
I hate that. "Repair" means, a technician opens my unit and fumbles around. To me, that's like buying a second hand gadget. I never do that, I want to be the first and only user of my toys. So I wrote an email to Nokia, asking politely for an exchange model instead of repairing my damaged one.
I understand: From a legal perspective, I probably have to accept a repair.
But quite frankly: Paying € 649 for a gadget, that's starting to fail after 5 weeks? And actually not even 5 weeks of usage. Only 5 weeks after the purchasing date, but really only 10 days of (not too heavy) usage?
I'm really curious about Nokia's reaction. Flexible or rigid?