MobileRead Forums - View Single Post

Scott479 · 03-29-2013, 09:52 AM

Hi, I’ve had my Kobo Touch for a little over a year and have had relatively few problems. But recently I flew to Florida for a vacation and took my Kobo with me. While there, I used the Kobo frequently and it worked fine. When I got back, it sat for a couple weeks until yesterday when I tried to turn it on. Technically, it had been in sleep mode, but when I “woke it up,” it said it needed to be plugged in to be recharged. No problem, but I also noticed the display was not right. A portion of the last screen to display (the book cover of the last book I was reading) plus a more-or-less blank space is stuck on the screen (in an L-shape, about an inch in width). I recharged it over night, turned it off an on, performed both a basic reset and a factory reset, but nothing has affected the screen. Everything else works properly as far as I can tell, including the touch screen. The first thing I thought of was the airport security scans, however, it worked fine while I was there and on the plane back.

I sent a message to Kobo support, which they replied over a week later by telling me I should try the two resets (which I already had!), or "replace my device."

Anyone ever had this problem of have any suggestion?

03-29-2013, 09:52 AM	#1
Scott479 male homo sapien Posts: 24 Karma: 10 Join Date: Dec 2011 Location: Ontario, Canada Device: Kobo Glo, Kobo Clara HD	Display problem Hi, I’ve had my Kobo Touch for a little over a year and have had relatively few problems. But recently I flew to Florida for a vacation and took my Kobo with me. While there, I used the Kobo frequently and it worked fine. When I got back, it sat for a couple weeks until yesterday when I tried to turn it on. Technically, it had been in sleep mode, but when I “woke it up,” it said it needed to be plugged in to be recharged. No problem, but I also noticed the display was not right. A portion of the last screen to display (the book cover of the last book I was reading) plus a more-or-less blank space is stuck on the screen (in an L-shape, about an inch in width). I recharged it over night, turned it off an on, performed both a basic reset and a factory reset, but nothing has affected the screen. Everything else works properly as far as I can tell, including the touch screen. The first thing I thought of was the airport security scans, however, it worked fine while I was there and on the plane back. I sent a message to Kobo support, which they replied over a week later by telling me I should try the two resets (which I already had!), or "replace my device." Anyone ever had this problem of have any suggestion?