Well, after my refusal to be fobbed off by Waterstones CS, Head Office rang me a little while ago .......
She was great, very apologetic and has sent a replacement for me, if the first one arrives today, I just refuse the one tomorrow........she has also given me £15 of vouchers in my waterstones e-wallet so I can download some ebooks once it arrives, as a goodwill gesture for my phone bill and time taken to sort this issue. She was really nice and helpful........so it does pay to stand your ground and ask to be escalated.......
I am praying it still arrives today, DHL are trying to redirect the driver so it doesn't go back to the depot........there is still hope I guess, but its getting dimmer as the afternoon wears on.......at worst I should have one by tomorrow.........................will keep you informed.
I just wanna play with my new toy
thanks for your support guys
