Thread: Another New User in The UK
View Single Post
Old 09-04-2008, 09:26 AM   #52
Riocaz
Fulfilled but not by iRex
Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.Riocaz ought to be getting tired of karma fortunes by now.
 
Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
Quote:
Originally Posted by babyd View Post
Flub I am so jealous. Mine has turned into a farce......

As predicted DHL has fluffed my delivery. I got one parcel from them this morning and it should have been two. Got my Sony lighted cover for the reader but no reader. Why? Well the tracking number for my reader shows an incorrect address !!! Brimingham and Im in London !

Waterstones don't want to know, fobbed me off and told me to sort it with DHL. I have rang DHL and they are trying to contact the driver who has it and get it to the correct addy, so far with no luck, the driver is not answering phone.
Went back to Waterstones and insist they try to resolve it their end. They really don't care, they told me its DHL's fault and I need to take it up with them !! Including, if it fails to arrive I have to seek compensation and replacement from DHL !!
I informed them that my contract was with them not DHL and they were the ones employing DHL for delivering their goods, until it was in my hands it was still their property, therefore they should resolve this. I refused to be fobbed off and now a supervisor is escalating it to head office..........or so she claims, will see what happens now.

So mad about this. More annoying is there are some in town and I can't go buy one just in case it arrives, plus if I bought in store I would lose my 500 bonus points for pre-ordering.

I knew this would not go smoothly, this stuff just seems to happen to me. Can't believe Waterstones and their service. What rubbish.

Sorry for the rant, but after all this time waiting for my reader from pre-order this just blows !
Your contract is with Waterstones. Phone them back and point this out to them
Riocaz is offline   Reply With Quote