[magicmonster]

I had a book did not show up it was called Arrows Flight by Mercedes Lackey. I turned around called Barnes and Noble. They verified that it should have transferred. They told me that they would forward a request to have it added to my library. I waited a couple of weeks and called back. Each time the told me the request to get it had been sent and I just needed to be patient. I called again on Wednesday and talk to a representative to didn't help me. I ask for the manager. The manager John said that the book had to be converted to epub and I told him that was BS that they have the book available in epub on their website; available for purchase now and that I was not going two get off the phone until I got the book and that I had been waiting more than two months for. After arguing with him several minutes, it was offered that if I would purchase the book he would refund me the purchase price of the book and I would have the book. Then I was able to download the book and read some that night. However when I went to read it the next day it was saying was refunded and that I could no longer access the book and to call bn. I called and talk to a digital specialist who was finally able to reenable to book for me. While waiting I found the credited my cc what they charged it but the order had used $2.81 of a gift card balance that I had. The nice woman in digital services gave me a phone number for the gift card services. The number was only to check gift card balances and activations of gift cards (had to have the gift card #). Finally got to a customer service department. They said they would go ahead and fix it but it'll take a couple days and I still haven't looked to see if it's been fixed. You know it's not worth another half an hour arguing with them for another $2.81 cents if its not. I will not be purchasing from them in the future. This is why the will go under.