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Hi Flub,
I would guess you either spoke to the wrong person or it was nearly home time!
Of course they should have a tracking number and not giving it to you is not good for customer relations.
If you ordered online then they really should have emailed you the number anyway.
The other thing you can do if you get on OK with the local DHL is to ask them if they have a parcel for you from Waterstones. We get on with most of our couriers due to being a business so have no problem with this sort of request on the odd occasion.
Regards
Chris
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