Quote:
Originally Posted by Mrs_Often
Hah Samhy got in there before me, more or less making the same point and adding a really good idea (using your Mexico-state for special treatment).
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Samhy, Mrs Often, thanks for this - I do see exactly what you are saying, and trust me, as a Pocketbook owner I am pretty thick skinned when it comes to customer service
and of course we are not a representative sample of users.
The problem is also with WHSmith being a bit baroque, and perhaps I should consider alternative vendors - to give you an example: I originally ordered the Mini online on the WHSmith webpage, thinking I could collect in store, which I could. Only, I could not then go and pick up any mini, oh no, I had to wait for "my" ordered Mini to arrive, about five days or so. What I did then was pick up a Mini in store, then wait for "my" mini to arrive, go back to the store and cancel the online order to get a refund. How efficient is that?!
So who knows what will happen when I go if I want a replacement - the fact that they say I have to "order" one sounds suspicious, given my previous experience - that is, I wouldn't be surprised if something processed as a replacement had to be ordered expressly (with more to wait). Of course I could return it and then buy a new one, but the first one was bought with a discount, so i guess the price will be higher now. Yes, I
am a cheap bastard!