Quote:
Originally Posted by robko
But in fairness (to Sameer at least), the people you are dealing with now are really management rather than customer service and it's great that they're trying to get you sorted out, but they could well be out of the country or in meetings/conference all day/night with limited time to respond to e-mails. I would tend to give them a little more slack.
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To some extent, yes, but at the same time, if something has been elevated to management, it is presumably being taken seriously. If that is the case, then it should be in the top 4-5 priorities for the individual that has taken ownership of it.
Ah well, at least there is some light at the end of the tunnel for VelvetElvis, and with a bit of luck Mrs_Often will not be Mrs_Charging-Up_Often soon!
[I was about to hit send when I realised that a slight change was required - "Mrs_Charging_Often" could have more than one meaning
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