Quote:
Originally Posted by paola
yes I was happy with it, as long as it was working: and this to me is the problem.
[...]
So the prospect of having to wait and wait for possible future replacements is not enticing, so I am having a good think...
|
Understandable.
On the other hand, you mustn't forget that this forum is filled with a certain type of Kobo user. In no way at all do 'we' represent the general public. People here are mostly the people with Kobo problems, or people that used to have Kobo problems and have stayed here to help others. Also, don't forget that you did hack your Mini with unsupported (by Kobo) extra's... for all Kobo knows you could have caused your own break.
Having said that, I do understand how frustrating it is to get sent elsewhere after the promise of a replacement. That's just unlucky, and probably a mistake of the Kobo rep who promised you a replacement without checking first. As for your chance of getting another non-working device: I don't think you have to be afraid of that at all. The repeated "broken" replacements that are reported in this forum are the newer Touches and the Glo's, and it's about the battery draining in sleep mode that only occurs for a select group of people. Plus, it's a problem Kobo are working hard on to figure out. And it hasn't been reported to be in the Mini (yet), and if it is in the Mini, you are not one of the people the problem occurs for (considering the culprit is probably user settings and your current Mini's battery worked fine). The way your Mini broke, sounds more like a database gone wrong or something, than an actual fault of Kobo's. My guess would be that once you receive your replacement (either from WHSmith or from Kobo), you'll have a working device to be happy with once again.
If you would prefer to receive a replacement from Kobo instead of from WHSmith, I think I would just thank the person pointing me to WHSmith and then start a new ticket, without mentioning you got it from WHSmith. On the other hand, wouldn't it be faster to get a new Mini from WHSmith anyway? You can just walk in, hand in your current Mini and get a new one back... that's faster than emailing to and fro and waiting for shipment etc. Unless of course you live far away from your "local" WHSmith.
Sorry to be harsh and factual, I do appreciate the emotional distress (for wont of a better term) this causes. And I know very well how it is when the pessimistic Kobo doom feeling comes along. I would just like to emphasise that it is important to decide and weigh up what to do only from your own experiences, not the whole wreck of everyone's bad experiences plus the one tiny good thing that you experienced.