Quote:
Originally Posted by paola
the thing which worries me is that in the few weeks I've been roaming on this forum I have seen too many replacements of the replacement for my taste.
|
Hello Paola,
Your point is very fair, however are you sure there was that much replacements for the Mini? I know you know but don't forget that unhappy customer are more likely to voice their discontent than others. I, for one, have nothing to complain regarding the device. I miss some things from the Sony 650 but it has nothing to do with the Kobo or Mini quality.
Also, Kobo relies on well established companies in different countries to be able to sell ebooks and the devices. Thanks to that the company can reach a broader market, which is good for us, Kobo customers. On the other hand, this should imply some agreements, one of them may be how to deal with defective units/returns.
I am sorry that you have to deal with WHSmith and not Kobo, since Kobo seemed to be listening to you. Do you think that being abroad could override the mandatory WHSmith step? Special situations call for special solutions
If you get a refund, can't you buy a Mini through Kobo directly?