Quote:
Originally Posted by VelvetElvis
I'm just a bit over 200 km down a major highway from Kobo HQ, so it makes for a quick shipment.  |
Aaahh well see. Maybe one of the Kobo customer employees dropped it off on their way home :P
Quote:
Originally Posted by VelvetElvis
Just got an email 5 minutes ago from Danny. They're going to send another prepaid mailer so that the unit gets properly directed. Makes me feel a bit better.
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I'm glad that makes you feel a bit better. I would too
I wonder if you suddenly get perfect battery life in your fourth Glo?
Which reminds me, what kind of case do you keep it in? Does it touch the screen while the Glo's sleeping inside it?
I can conclude several things from your post: Danny is still around and working. And, your replacement was probably sent by regular customer care, not Danny... Plus, Danny hasn't yet sent out the replacement he said he would. (And so, my replacement isn't on its way yet either?)
Quote:
Originally Posted by robko
But in fairness (to Sameer at least), the people you are dealing with now are really management rather than customer service and it's great that they're trying to get you sorted out, but they could well be out of the country or in meetings/conference all day/night with limited time to respond to e-mails. I would tend to give them a little more slack.
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Very very true!