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Originally Posted by Mrs_Often
Wow you got your replacement already? That's quite quick. But I suppose it doesn't have to travel so far to you
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I'm just a bit over 200 km down a major highway from Kobo HQ, so it makes for a quick shipment.
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... plus, Danny/customer service might have seen your address when you gave it to them instead of asking for it again a week later. Hm.
I too haven't heard anything from Danny nor Sameer and not even from Matt – while I've sent the latter two quite a few emails already with test data and a few questions. Oh well. Sameer has told me previously that they are working as fast as they can, so I am confident that something is happening.
Still annoying to be left in the dark, though. I don't even know if Danny received my address the second time I sent it.
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Just got an email 5 minutes ago from Danny. They're going to send another prepaid mailer so that the unit gets properly directed. Makes me feel a bit better.