Quote:
Originally Posted by Onion M
"When there are diagonal lines, where the horizontal and vertical lines intersect, this is a clear indication of physical damage rather than a manufacturing defect, and as such it is not covered under the One Year Standard Warranty that we offer on our devices."
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What I read there is: when there are diagonal lines, that's a sign of physical damage. When there's physical damage, the defect is not covered by warranty.
Fine. Understandable.
What I do not understand is where that kobo rep you were talking to saw any diagonal lines. I say there's no diagonal lines, equals no physical damage, equals give this poor OP a new Glo!
I'd push my case, and perhaps open a new ticket to try and get a different rep if the current one doesn't change their mind.